Customer Success Manager, Nordic market

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This post is available for applicants in the following locations: Stockholm.

Management Events is an innovative growth company that connects decision makers and solution providers together around the world at high quality business events. Our mission is to enable our customers to maximize the benefits from our services as a lead generation company. Our teams in Europe and Asia share our core values: 

Passion for Customers, Clarity & Responsibility, Embrace the New and Winning together.

Are you an energetic person who’s passion is to create excellent customer experiences? We are now looking for a Customer Success Manager to work with our Nordic market! The location of work is our Stockholm office.

In this role, you are the main point of contact for our customers after the initial sale. Your main task is to coach our solution provider clients participating in our high quality invitation-only events. The role is sales driven, since CSM-function is an extension of our sales organization with main purpose to retain customers. Customer Success Managers are the voice of the customers within Management Events. In your role, you look at every customer interaction as an opportunity to help generate sales. A happy customer is a recurring customer!

Key responsibilities:

  • Cooperate closely with the sales department to increase customer lifetime value (cross-selling, up-selling, portfolio sales)
  • Build personalized relationships with customers through various channels (F2F, Social Media, Event Execution, phone and email)
  • Coach and motivate our customers to use our online tool
  • Communicate our event concept to customers, and illustrate the value created by using our services

We are looking for a colleague with…

  • Genuine “can-do” attitude and superb customer service skills on the phone and face-to-face
  • Couple of years of relevant work experience within sales, account management or other customer facing role 
  • Excellent time management and problem solving skills 
  • The ability to see the bigger picture as well as the smaller details at all times
  • Previous experience in B2B-field is a great advantage!
  • Fluent Swedish and English language skills

Why choose a career at Management Events?

  • Be part of the culture where we enjoy spending time together and working together towards our targets. Experience our culture yourself by checking this video!
  • Get to work with a unique and rewarded business concept and join our growth story with plenty of opportunities. We are currently in 10+ countries around Europe and Asia.
  • We offer a well-organized On-Boarding process run by our experienced trainers at the start of your employment. We also provide you with continuous training and self-development opportunities on your ME career path.
  • We grow, and so can you: Our operation has achieved constant growth over the last years, giving our employees the opportunity to take on additional responsibilities fast and to become leaders.

Do you have the passion for exceeding expectations in customer experience? Challenge yourself!

If you have further questions about the position, please contact:
Rico Habraken, Talent Acquisition Specialist:

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