Management Events, a dynamic B2B growth company, is seeking a passionate Customer Success Manager to be part of our growth story. We connect decision-makers with solution providers globally through exclusive, high-quality events, empowering our clients to maximize their return on investment with our lead generation services.

About the Role:

In this pivotal role, you will be the primary point of contact for our valued customers, fostering strong relationships and ensuring their success through our services. You'll coach and motivate solution providers to get the most out of our service, ensuring they generate valuable leads and connections through 1-to-1 meetings and invitation-only events. This role is sales-driven, as you'll act as an extension of our sales team, fostering long-term customer relationships and driving repeat business.

Responsibilities:

• Build and grow long-term client relationships with a focus on retention, expansion, and measurable business outcomes
• Drive revenue growth by identifying and converting upselling, cross-selling, and portfolio sales opportunities
• Stakeholder Management to identify new stakeholders and business opportunities within our active partners
• Act as a strategic growth partner for clients, helping them maximize the value of our services and achieve their business goals through our event platform
• Proactively engage clients to ensure satisfaction, resolve challenges quickly, and uncover new commercial opportunities
• Equip and advise solution providers on how to leverage our network and events to generate leads, build relationships, and strengthen their sales pipeline
• Collaborate closely with the sales team to align strategies, share insights, and accelerate revenue growth across accounts
• Effectively communicate our value proposition, ensuring clients understand how our unique event concept drives tangible ROI
• Prioritize activities and manage time efficiently to balance client satisfaction with strategic account growth
• Maintain accuracy and attention to detail in all client interactions, ensuring high-quality service delivery and reporting

Qualifications:

• 1-2 years of experience in a customer-facing role, ideally within sales, account management, customer success or a similar field
• Proven track record of building and nurturing strong client relationships
• Excellent communication and interpersonal skills, with a professional and engaging demeanor
• Proficiency in both Finnish and English. Other languages such as Dutch, German, French, Swedish, Norwegian or Danish is a plus.
• Strong analytical and problem-solving abilities
• Ability to work independently while also thriving in a collaborative environment

What do we offer for you: 

• Performance rewarded: You’ll receive a base salary combined with rewarding  commission structure and bonuses — your success directly drives your earnings
  
• Growth and learning: From day one, you’ll benefit from a four-week onboarding program and continuous coaching through our international ME Academy, ensuring you’re always developing and moving forward in your career
  
• Career Opportunities Across Europe: As we continue to grow, you’ll have the chance to explore international opportunities. With offices in Helsinki, Amsterdam, Antwerp, Copenhagen, Berlin, Stockholm, Kuala Lumpur, and Barcelona, your career can take you anywhere
  
• Recharge & Thrive: We care about your well-being and want you to stay energized both inside and outside of work. That’s why you can earn up to 12 extra vacation days each year and enjoy local perks such as gym and massage discounts, along with other wellness benefits. Curious about the details in your location? Ask your recruiter to learn more
  
• We win together: Collaboration is our driving force, and every success is shared. That’s why we love bringing people together through company trips, international events, and local office celebrations
  
• Annual company trip: Every summer, all employees from our different offices come together in Finland for an exciting company trip — a mix of team building, knowledge exchange, and celebrations
  
• Global Community & Diversity: Diversity is part of our DNA. With colleagues from over 50 nationalities, you’ll join an international community where every culture, perspective, and background fuels innovation and success

Management Events offers a rewarding career path for passionate individuals who thrive in a fast-paced environment. If you are a highly motivated and results-oriented professional with a demonstrated ability to build strong client relationships, we encourage you to apply!

Recruitment Process:

• Screening video call with with recruitment
• First interview with hiring manager
• Second interview with team member
• Reference check
  
  

We will start reviewing applications right away!